OttoServ Automotive · Physical Work Intelligence
An AI Sidekick in the bay. An AI GM across the shop. Vehicle intelligence that follows the car.
OttoServ is building a connected automotive layer for independent repair shops, technicians, and vehicle owners—without requiring a shop to replace the systems it already depends on.
For repair shops: know what needs attention, then let Otto help run it.
The goal is not another dashboard full of status. It is a shop operating layer that understands the physical repair and the business around it.
Keep the shop system you already use. Otto is designed to connect around it instead of forcing a rip-and-replace project.
Shop Pulse is designed to show approvals, parts waits, blocked work, promise-time risk, available capacity, and the few items that actually need attention.
Automotive Sidekick is designed to stay with the technician at the vehicle for inspection, diagnosis, evidence, repair execution, and verification.
Automotive GM is designed to coordinate the work around the bay: customers, advisors, technicians, parts, sequencing, follow-up, and exceptions.
Sidekick at the vehicle. GM across the operation.
The two products share one governed physical-work context rather than becoming separate AI tools with separate versions of truth.
Automotive Sidekick
Help the technician prove what is happening.
Concern, vehicle context, diagnostic hypotheses, measurements, source-backed procedures, photos, evidence, repair execution, and post-repair verification stay connected to the authorized job.
Automotive GM
Coordinate everything around the wrench.
Approvals, parts, technicians, bays, promise times, follow-up, profitability, and exceptions can be reasoned about together without hiding consequential actions from the humans who own them.
Shop Pulse
Open Otto and understand the shop in seconds.
The free-value wedge is designed around attention: what is blocked, what is waiting, what is at risk, and where useful capacity or revenue is being lost.
For vehicle owners: your history should not disappear when you change shops.
The Vehicle Passport is designed to stay useful whether the next repair happens at an Otto-connected shop or the closest independent shop you walk into.
A Vehicle Passport that gets more useful after every repair instead of becoming another receipt folder.
Relevant service history, evidence, open findings, warranties, maintenance, and symptoms stay connected to the vehicle.
A Repair Pass lets you share only the relevant vehicle context with a shop you choose, even when that shop does not use OttoServ.
If a shop does not participate digitally, you can still add the invoice, estimate, inspection, photos, or receipt so the vehicle history does not break.
A Repair Pass closes the network gap.
An owner can share a scoped, temporary view of the relevant vehicle context with a shop that has never heard of OttoServ. The shop should not have to sign up before helping the customer.
Portable by design
The vehicle carries the relationship forward.
A guest shop can eventually review the owner-authorized repair context and contribute the estimate, inspection, evidence, or completed repair. That interaction can introduce OttoServ to the shop naturally, after Otto has already helped its customer.
One closed loop from concern to the next service event.
Automotive becomes another implementation of OttoServ's broader Physical Work Intelligence architecture—not a disconnected vertical SaaS product.
Owner concern becomes structured vehicle context instead of disappearing into a phone call.
Sidekick helps the technician gather trustworthy observations, measurements, diagnostic evidence, and verification.
GM sees the business consequence: approvals, parts, bay time, technician capacity, promise time, and customer communication.
The completed repair updates the Vehicle Passport and gives Otto better context for future service, maintenance, and return demand.
Interested in becoming a founding repair shop?
The Automotive lane is now in active build. Founding-shop onboarding, Shop Pulse, Sidekick, GM, Vehicle Passport, and Repair Pass will roll out only as their underlying authority, privacy, safety, and integration gates are verified.