Built for Smart Home & AV
OttoServ for Smart Home & AV Companies
Smart home and AV integration is a high-touch business — clients expect fast responses and seamless support. OttoServ gives integration companies AI-powered triage, automated dispatch coordination, and a client portal that keeps clients informed — so your techs spend more time installing and less time on the phone.
What Smart Home Companies Tell Us
High-touch clients, complex systems, and constant after-install support — without the right systems, it eats your team alive.
Tech Support Calls
Clients call with device issues — connectivity problems, app errors, system outages. Every call pulls a tech away from a paid install or project.
Device Troubleshooting Overhead
Diagnosing smart home issues remotely is time-consuming. Without the right info upfront, a simple fix becomes a site visit.
Dispatch Coordination
Scheduling technicians across multiple install projects, service calls, and follow-ups — while managing equipment lead times — creates constant coordination overhead.
Client Communication Gaps
Clients do not know where their project stands. They call to check in. Every check-in call is time your team is not billing.
Service Agreement Tracking
Monitoring and maintenance agreements are sold and then forgotten. Renewals lapse. Clients feel abandoned. Revenue walks out.
Post-Install Support Load
The first 90 days after a smart home install generate most of your support calls. Without a system, those calls hit your best techs at the worst times.
How OttoServ Helps
AI-powered operations built around the install-and-support model of smart home and AV integration companies.
TechOps AI Triage
Learn more →When a client calls or texts with an issue, our AI triage agent collects device info, symptoms, and troubleshooting history — routing to the right tech or resolving remotely.
Dispatch Packets
Every field dispatch includes a full packet: client system specs, device list, known issues, site access info, and previous service notes — so your tech shows up prepared.
Client Portal
Clients see their project status, device list, documents, and invoices in a branded portal — without calling your office to ask.
AI After-Hours Coverage (Morgan)
Morgan handles after-hours client inquiries, new lead calls, and tech support triage — so your team is not on-call 24/7.
Service Agreement Management
Track every monitoring and maintenance agreement, automate renewal outreach, and schedule check-ins automatically — keeping recurring revenue on the books.
Project Tracking Dashboard
One view of every active install, open service ticket, equipment order, and scheduled visit — updated in real time for your whole team.
Specialized Module
TechOps
TechOps is OttoServ's specialized AI-powered technical operations module — built specifically for smart home, AV, and IT companies that run complex support operations. It includes AI triage, dispatch packets, knowledge base automation, and remote resolution workflows.
Learn About TechOps →Ready to Spend More Time Installing and Less Time on Support Calls?
Book a free discovery call and we will show you how OttoServ works for your integration business.