AI-Powered Tech Support
Built for IT providers, smart home installers, low-voltage contractors, and property managers who need fast, intelligent support without growing their headcount.
What TechOps Does
From the first call to a resolved ticket, TechOps handles the full support lifecycle.
Answers Calls & Chats
AI handles inbound tech support calls and chat requests 24/7, triaging before a human ever sees it.
Diagnoses Issues
Structured intake captures device info, error messages, and symptoms to generate an instant diagnosis.
Resolves Remotely
For most issues, TechOps connects remotely and resolves without rolling a truck.
Creates Tickets
Every request becomes a tracked ticket with full history, status, and AI-generated notes.
Escalates Risky Issues
High-risk or safety-critical issues are flagged immediately and escalated to a qualified human.
Prepares Dispatch Packets
When a truck roll is needed, TechOps builds a complete dispatch packet so techs show up ready.
Who It's For
TechOps is purpose-built for technical service providers.
Common Issues We Handle
TechOps covers the full range of technical support requests across your client base.
How It Works
Six steps from first contact to closed ticket.
Request Submitted
Client calls, chats, or submits a ticket via the portal. AI captures all relevant details.
AI Triage
TechOps classifies the issue, assesses risk level, and determines the resolution path.
Remote Diagnosis
AI attempts remote access to inspect the device, run diagnostics, and identify root cause.
Remote Resolution
Most issues are resolved in minutes without dispatching anyone. Ticket closed, client notified.
Escalation if Needed
If remote resolution isn't possible, the issue is escalated with a full briefing and risk assessment.
Dispatch Packet Ready
For truck rolls, TechOps prepares a complete packet: scope, tools, site access, and checklist.
Flexible Pricing Models
Choose the model that fits how you work. Mix and match for different client types.
Monthly Plans
Flat monthly rate for a set number of sites or tickets. Best for MSPs and property managers with predictable volume.
Per-Contact
Pay per inbound call or chat handled by TechOps. Ideal for seasonal or variable-demand businesses.
Per-Resolved Ticket
Only pay when TechOps successfully resolves an issue remotely. Outcome-based pricing.
Per-Dispatch
Pay per dispatch packet created. Perfect if you just want AI-assisted prep for your field team.
Custom pricing available for enterprise or high-volume use cases.
Ready to See TechOps in Action?
Book a 30-minute demo and we will show you exactly how TechOps handles your most common support scenarios — live.
Book a TechOps Demo